1. Eligibility for Exchange:
- Items eligible for exchange must be unused, unworn, and in the same condition as received.
- Exchange requests must be made within [7] days of receiving the product.
2. Excluded Items:
- Certain items such as underwear and intimate apparel may not be eligible for exchange due to hygiene reasons. Please refer to our customer service for clarification.
3. Exchange Process:
- To initiate an exchange, please contact our customer service team with your order details and reason for exchange.
- Once your request is approved, you will receive instructions on how to return the item(s) to us.
- Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria for exchange.
- If the item(s) meet our exchange policy requirements, we will process the exchange for the desired size, colour, or product, subject to availability.
4. Shipping Costs:
- Customers are responsible for shipping costs associated with returning the item(s) for exchange.
- Wooley Wooley Enterprises will cover the shipping costs for sending the exchanged item(s) back to the customer.
5. Exchanges for Defective or Damaged Items:
- In the rare event that you receive a defective or damaged item, please contact us immediately for assistance.
- We will arrange for the return and replacement of the defective or damaged item(s) at no additional cost to you.
6. Refunds:
- Our exchange policy does not include refunds. Exchanges will be processed for items of equal or lesser value.
7. Exceptions:
- Wooley Wooley Enterprises reserves the right to refuse exchanges that do not meet our exchange policy criteria.
- Any exceptions to our exchange policy will be determined at the discretion of Wooley Wooley Enterprises.
8. Contact Us:
- If you have any questions or concerns regarding our exchange policy, please contact our customer service team at [contact email] or [contact number].
By making a purchase from Wooley Wooley Enterprises, you acknowledge and agree to abide by our exchange policy outlined above.